Privacy Policy & Terms of Use | Arizona Tile & Grout Care

Your Privacy
Your privacy is important to Arizona Tile & Grout Care. To protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

Collection of Personal Information
When visiting our website, the IP address used to access the site will be logged along with the dates and times of access. This information is used to analyze trends, administer the site, track user movement, and gather broad demographic information for internal use. Most importantly, recorded IP addresses are not linked to personally identifiable information.

In addition to the information above, we may collect information you voluntarily submit, such as:

Name, email address, phone number, and address (if provided)
Details about your service request (tile/grout cleaning, sealing, repairs, etc.)
Photos or other information you choose to send
Any messages you submit through forms, email, phone calls, or SMS/text messages

How user data is used
We use collected information to:

Respond to estimate requests and customer inquiries
Schedule appointments and provide service updates
Provide customer support and communicate about your project
Improve our website and services through analytics and trend reporting
Send occasional informational or promotional messages when permitted (see Email and SMS sections below)
We do not sell, rent, or trade your personal information.

Links to third party websites
We may include links on this site for your use and reference. We are not responsible for the privacy policies or content on third-party websites. You should be aware that the privacy policies of these sites may differ from our own.

Personal data entered in contact forms
When you contact us for an estimate through a form on this website, we keep the personal information you provide for further contact regarding your request. We do not sell, rent, or share your private information. We also have no tolerance for spam, therefore we won’t use your information to send frequent emails.

You may receive emails from us from time to time to inform you that we are in your neighborhood that month, or that we have a special or discount coupon on a specific service. You can let us know at any time that you do not want to continue being on our mailing list. We will honor all requests for removal within a few days of receiving your request.

SMS opt-in details
If you opt in to receive SMS text messages from Arizona Tile & Grout Care, we may send messages related to:

Appointment confirmations and reminders
Estimate and service updates
Customer support messages
Occasional promotions (only if you opted in)

Message frequency varies.
Message and data rates may apply.

Opting out
You can opt out of SMS messages at any time by replying STOP to any text message.

Help
Reply HELP for help, or contact us at:
Email: [email protected]
Phone: (520) 389-5719

Consent is not a condition of purchase
Your consent to receive text messages is voluntary and is not required to purchase services.

Cookie and tracking practices
We may use cookies and similar technologies to help the website function properly, understand website traffic, and improve site performance. Cookies are small files stored on your device. You can control or disable cookies through your browser settings, but disabling cookies may affect some website features.

We may also use third-party analytics tools (such as Google Analytics) that collect information about how visitors use the site (for example, pages visited, time spent on pages, and general location based on IP address). This information helps us improve the website and user experience.

Data security and handling
We take reasonable administrative, technical, and physical measures to protect the personal information you submit to us. However, no online transmission or storage method is 100% secure, so we cannot guarantee absolute security.

We retain personal information only as long as necessary to respond to your requests, provide services, maintain business records, and comply with legal obligations.

User rights and choices
You may request to:

Access the personal information we have about you
Correct inaccurate information
Delete your information where applicable
Opt out of marketing emails (by requesting removal)
Opt out of SMS messages (by replying STOP)

To make a request, contact us at [email protected] or (520) 389-5719.

Mobile information sharing statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Changes to this Privacy Statement
This privacy statement was originally revised in August 2016 and may be altered at any time, at our discretion. Any updates will be posted on this page with the updated “Last updated” date. If you have any questions regarding the privacy policy of our company, you may contact us.